Did you know IT downtime costs businesses roughly $1.55 million per year?
If IT issues are affecting your bottom line, you might be ready to invest in IT support services. However, IT support firms come in many shapes and sizes, and you may not know how to identify the right one for your firm.
Below, we’re going to explore what you need to look for when investing in IT support services. Use these tips, and it shouldn’t be too hard to find a firm that’ll keep your IT systems running smoothly 24/7.
What Does Your IT Setup Look Like?
Before you go about hiring an IT support company, you first need to understand what your current IT needs are.
For instance, it might be the case that you use a VPN to manage remote employees. You may also use a cloud service such as AWS to host critical business apps.
It’s important you do this, as different IT firms offer different kinds of services. Thus, once you know what your needs are, it’ll be easier to identify a firm that will be a good fit for your business.
Most IT services will have a profile on well-known review platforms such as Trustpilot or Clutch. Thus, you can use these websites to find IT support firms that have a lot of positive reviews.
When reading the reviews of an IT firm, you might want to look for keywords that are associated with your existing IT issues.
For instance, if you’re having lots of issues with your network, you might want to search for reviews that mention the keyword ‘network.’
In doing so, you can see if the company in question helped anyone with their network problems. If they have, you’ll then know that they have some experience in regards to fixing the kinds of issues you’re dealing with.
References can be a brilliant way to vet IT firms that you’re thinking of working with.
In most cases, getting references is often as simple as asking for them. If a firm is unwilling to provide references, you might want to work with someone else.
Is Local Better?
A lot of IT support work can be done remotely, but sometimes complex tasks require the physical presence of a technician.
Thus, if you have a complex setup, you should consider hiring a local support company.
Finding a local IT firm is relatively easy, as you just have to Google ‘Top rated IT Support Services Company.’ If you do this, Google will return a list of the best IT support companies in your local area.
If you spot some promising firms, you should then follow the steps above in regards to checking reviews and seeking references.
Do You Know What to Look for in an IT Support Services Company?
Throughout this post, we’ve covered some of the things you need to look for when searching for an IT support services company.
Some firms will ask you to sign a contract that lasts a year or more. However, this can be a bad idea when you don’t know much about the effectiveness of a given firm.
Following this, you may want to suggest a probationary period. If the firm performs well, you can then consider signing a long-term contract with them.
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